Quality Specialist

The Benevolent Society has been supporting children, families, older people and people with a disability to live their best life for over 200 years. We advocate. We're passionate. And we have an opportunity for you to join our team.Your new roleLocated in our new National Office in Glebe is a brand new, purpose built Support Centre that will connect people to the services they need. New building smell and work that makes a real difference. It's a winner.You will support the Team Leader to implement the Support Centre Quality Framework, develop tools and processes to evaluate and report on the customer experience and call quality.Through insightful analysis, you will provide real-time feedback in a constructive way that supports colleagues to understand their impact. In collaboration, you will identify areas for improvement, advocate for the change and develop learning and/or support material to meet these needs.Why is this opportunity right for you?You have a Degree and/or experience in Business, Health or a related areaYou understand how systems work and processes interact with each otherYou enjoy building data sets, creating reports and adding value through insightful analysisYou’re inquisitive and proactive to dig beneath the surface and discover moreYou have strong relationship management skills and a passion for customer serviceClosing date: 29 June 2018Apply below or contact Darrin on 02 8262 3617 for any queries.Position Profile Australia - NSW Sydney CBD, Inner West & Eastern Suburbs

Quality Specialist

The Benevolent Society has been supporting children, families, older people and people with a disability to live their best life for over 200 years. We advocate. We're passionate. And we have an opportunity for you to join our team.

Your new role

Located in our new National Office in Glebe is a brand new, purpose built Support Centre that will connect people to the services they need. New building smell and work that makes a real difference. It's a winner.

You will support the Team Leader to implement the Support Centre Quality Framework, develop tools and processes to evaluate and report on the customer experience and call quality.

Through insightful analysis, you will provide real-time feedback in a constructive way that supports colleagues to understand their impact. In collaboration, you will identify areas for improvement, advocate for the change and develop learning and/or support material to meet these needs.

Why is this opportunity right for you?

  • You have a Degree and/or experience in Business, Health or a related area
  • You understand how systems work and processes interact with each other
  • You enjoy building data sets, creating reports and adding value through insightful analysis
  • You’re inquisitive and proactive to dig beneath the surface and discover more
  • You have strong relationship management skills and a passion for customer service

Closing date: 29 June 2018

Apply below or contact Darrin on 02 8262 3617 for any queries.

We are committed to improving employment outcomes for Aboriginal and Torres Strait Islander People, Older Australian's and people of all abilities. For application support only please contact recruitment@benevolent.org.au.