Service Support Coordinator

Full Time (38 hours per week) position based in Hurstville$36.02ph - $38.63ph +Super + Salary PackagingFlexible Friendly organisation, hybrid work options availableOur Organisation The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.  As part of The Benevolent Society vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples. About this roleWe are seeking a passionate individual and strong communicator to join our Fostering Young Lives (FYL) team in Sydney! As a Service Support Coordinator, you will support the team through data collection, monitoring of systems, administrative duties and assisting the Senior Leadership Team.DutiesDevelop and implement systems and process to achieve the monitoring and reporting of funding requirements listed belowInput data, monitor and maintain compliance with the Carers Register and the Residential Care Workers Register as per the OCG legislation and guidelines.Monitor and report on probity requirements across the foster and kinship carer cohortMonitor and report on Child Story Data as directed by FYL Senior LeadershipAttend Operational meetings, Carer Authorisation Panel and Complex Needs Panel and support with minute taking and the drafting of authorisation letters.Develop and draft Service Agreements for the FYL program as per the specifications of the DCJ contract and TBS guidelines.Our Benefits    We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:    Salary Benefits - You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!  Motor Vehicle Packaging Options– to suit your lifestyle.    Work/Life Balance- Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees (that’s an extra 12 days off per year!).    Recognition and Reward– Sector competitive remuneration, various recognition programs and access to long service leave after 5 years     Wellness - Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.     Professional development– We tailor career development opportunities to all employees and volunteers for career enrichment, fulfillment, and growth. Our Reconciliation Commitment– a First Nations employees are entitled up to 10 days of unpaid leave for ceremonial purposes, as well as the option to be a voice on our RAP working group, and have the opportunity for cultural and professional development that supports career pathways. Skills and ExperienceWe want you to be successful in your new role! This means you'll have the following:At least 12 months experience in a similar role, or a role that allowed you to build the skills to effectively plan, develop and deliver services to the specific client groupGood understanding of the client vulnerabilities of individuals who may access the service and their needsExperience with database and information managementProficiency in the full Microsoft Suite including Microsoft Word, PowerPoint, Outlook and excel (Microsoft Teams or other video conferencing software as well)Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTIQ+) communitiesGood written and verbal communication skillsGood relationship building skills with the ability to create strong working relationships with different stakeholdersKnowledge of Adobe Suite and Publisher is desirableIf you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. Apply now!To apply, please click the APPLY button, submit your current CV and 1-page cover letter outlining your reasons for applying and suitability for the role.  Have any questions? Contact Vanessa on 0468 554 197 for a friendly, confidential discussion Click Here for Position Description 80000 AUD Australia - NSW Sydney Hurstville 2220

Service Support Coordinator

  • Full Time (38 hours per week) position based in Hurstville
  • $36.02ph - $38.63ph +Super + Salary Packaging
  • Flexible Friendly organisation, hybrid work options available

Our Organisation 

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.  

As part of The Benevolent Society vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples. 

About this role

We are seeking a passionate individual and strong communicator to join our Fostering Young Lives (FYL) team in Sydney! As a Service Support Coordinator, you will support the team through data collection, monitoring of systems, administrative duties and assisting the Senior Leadership Team.

Duties

  • Develop and implement systems and process to achieve the monitoring and reporting of funding requirements listed below
  • Input data, monitor and maintain compliance with the Carers Register and the Residential Care Workers Register as per the OCG legislation and guidelines.
  • Monitor and report on probity requirements across the foster and kinship carer cohort
  • Monitor and report on Child Story Data as directed by FYL Senior Leadership
  • Attend Operational meetings, Carer Authorisation Panel and Complex Needs Panel and support with minute taking and the drafting of authorisation letters.
  • Develop and draft Service Agreements for the FYL program as per the specifications of the DCJ contract and TBS guidelines.

Our Benefits    

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:    

  • Salary Benefits - You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!  
  • Motor Vehicle Packaging Options– to suit your lifestyle.    
  • Work/Life Balance- Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees (that’s an extra 12 days off per year!).    
  • Recognition and Reward– Sector competitive remuneration, various recognition programs and access to long service leave after 5 years     
  • Wellness - Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.     
  • Professional development– We tailor career development opportunities to all employees and volunteers for career enrichment, fulfillment, and growth. 
  • Our Reconciliation Commitment– a First Nations employees are entitled up to 10 days of unpaid leave for ceremonial purposes, as well as the option to be a voice on our RAP working group, and have the opportunity for cultural and professional development that supports career pathways. 

Skills and Experience

We want you to be successful in your new role! This means you'll have the following:

  • At least 12 months experience in a similar role, or a role that allowed you to build the skills to effectively plan, develop and deliver services to the specific client group
  • Good understanding of the client vulnerabilities of individuals who may access the service and their needs
  • Experience with database and information management
  • Proficiency in the full Microsoft Suite including Microsoft Word, PowerPoint, Outlook and excel (Microsoft Teams or other video conferencing software as well)
  • Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTIQ+) communities
  • Good written and verbal communication skills
  • Good relationship building skills with the ability to create strong working relationships with different stakeholders
  • Knowledge of Adobe Suite and Publisher is desirable

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. 

Apply now!

To apply, please click the APPLY button, submit your current CV and 1-page cover letter outlining your reasons for applying and suitability for the role.  

Have any questions? Contact Vanessa on 0468 554 197 for a friendly, confidential discussion 

The Benevolent Society respects and promotes human rights and diversity and is committed to building an inclusive culture. We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members. We see ability not disability, if you identify as a person with a different ability, please get in contact to let us know how we can accommodate your needs. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.