Quality & Service Support Coordinator

Located in our National Office in Glebe is a purpose built Support Centre that connects people to the services they need. We don't call it a call centre because that doesn't capture what we're trying to achieve. We have created this new position to champion our clients’ experience as they engage with our service.Your new role:You will ensure our clients have a smooth, positive experience engaging with our service by coordinating client onboarding and service connection across Support Centre’s Ageing and Disability Specalised teams.You will monitor and coordinate Support Centre’s processes and day-to-day operations to ensure compliance in our Quality Framework and drive Continuous improvement Measures.With an eye on how we can improve, you will seek feedback and identify trends. Working collaboratively with the Team Leaders, you will ensure they are aware of feedback and address safety risks for our clients and staff.This is a varied role best suited someone who is action orientated, consultative and willing to learn new skills to ensure our clients have access to the support they need. We will support you and invest in your development to ensure you have the skills you need to succeed.Terms: Permanent full-time position based in GlebeSome of the benefits we offerYou’re looking for a role where you will be challenged and rewarded!We set you up for success with a buddy, structured orientation & mobile toolsSelf care is important; Monthly accrued day off & purchase additional leaveSalary packaging, meals and entertainment card and discount program availableWhat you need to succeed?You will have:Ability to provide outstanding service to our clients in a positive, respectful and culturally sensitive wayCertificate IV or Diploma qualified in business, health or related areaExcellent time management and organising skills to balance competing demandsAt least 12 months’ experience in a similar role or the health and community services sectors – experience with Disability and Ageing services is preferableUnderstanding of the client vulnerabilities of individuals who may access the service and their needs, including the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTI) communitiesInterested? Apply online today!Call Siavash Manouchehrpour on 0401 676 975 to discuss the role in more detail.Position Profile 30 AUD Australia - NSW Sydney CBD, Inner West & Eastern Suburbs Glebe 2037